W. Edwards Deming

Deming's core lesson, that quality comes from improving the process rather than inspecting defects out at the end, underpins how good warehouses manage accuracy today. Invited to Japan in 1950, he taught executives and engineers to measure variation, find its causes, and improve continuously, and the Deming Prize was created in his name. His Plan-Do-Study-Act cycle is the basis of the continuous improvement loops many 3PLs run on mis-picks, damage, and late shipments. When an operator tracks order accuracy by root cause instead of simply adding more final checks, it is applying Deming's thinking.

• Order AccuracyShare of orders shipped without errors
• Perfect Order RateShare of orders with nothing wrong
• Quality Control InspectionCheck that catches defects and wrong items

• Walter A. Shewhart1891–1967 · Father of statistical process control
• Joseph M. Juran1904–2008 · Quality management pioneer
• Kaoru Ishikawa1915–1989 · Quality expert, fishbone diagram creator

1. W. Edwards Deming (Wikipedia) en.wikipedia.org
2. W. Edwards Deming (New World Encyclopedia) newworldencyclopedia.org