Order Accuracy

Each mis-ship costs a reshipment, a return, and customer trust. Top 3PLs commit to 99.5% or higher.

Order accuracy = orders shipped without error ÷ total orders shipped × 100

What counts as an inaccurate order?

Any order shipped with the wrong item, wrong variant such as size or color, wrong quantity, or a missing item. Many brands also count wrong addresses entered by the warehouse, but not customer address errors.

• Perfect Order RateThe share of orders delivered on time, complete, undamaged, and with correct documentation.
• Service Level AgreementContracted performance targets between a brand and a logistics provider, such as same-day ship rate, order accuracy, and dock-to-stock time, often with penalties for misses.