Appointment Delivery

Retail DCs, Amazon fulfillment centers, and most 3PLs require a delivery appointment, so inbound freight without one can be refused or delayed. Missing the appointment can also trigger redelivery fees and retailer compliance fines.

What happens if an LTL carrier misses a delivery appointment?

The receiver may refuse the load and the carrier must reschedule, which usually adds days and can add redelivery or storage charges. For retail orders, a missed appointment can also mean a late delivery against the purchase order and a compliance chargeback.

• Accessorial ChargeA freight fee for services beyond standard dock-to-dock transport, such as liftgate, inside delivery, residential delivery, appointment, or detention.
• Must Arrive By DateThe date on a retail purchase order by which the shipment must arrive at the retailer's distribution center, used to measure on-time delivery.
• On-Time In-FullA retail supplier performance metric measuring the share of purchase orders or cases delivered within the required delivery window and in the full ordered quantity.
• Routing GuideA retailer's rulebook for how suppliers must label, pack, ship, and schedule deliveries to its warehouses.