On-Time In-Full

Major US retailers track OTIF and may fine suppliers that fall below their targets, sometimes as a percentage of the cost of noncompliant goods. Program targets and penalties change, so check each retailer's current supplier requirements.

OTIF % = (orders on time AND in full) ÷ total orders × 100

Example: 188 of 200 POs on time and complete = 94% OTIF.

How is OTIF calculated?

OTIF is the number of orders or cases that arrived both within the delivery window and with the full ordered quantity, divided by the total. Each retailer defines the window and whether it measures by order, line, or case.

• Must Arrive By DateThe date on a retail purchase order by which the shipment must arrive at the retailer's distribution center, used to measure on-time delivery.
• Chargeback (Retail Compliance)A deduction a retailer takes from a supplier's invoice for violating its routing guide or vendor requirements, such as late delivery, wrong labels, or missing ASNs.
• Perfect Order RateThe share of orders delivered on time, complete, undamaged, and with correct documentation.
• Vendor ComplianceThe set of packaging, labeling, shipping, EDI, and delivery requirements a retailer imposes on its suppliers, enforced through scorecards and financial penalties.