Return to Sender

Return-to-sender packages cost outbound postage plus often a return charge, and the customer still has no product. Track the RTS rate by cause to fix address capture, refusals, or fraud patterns.

What does return to sender mean on tracking?

It means the carrier could not deliver the package and is sending it back to the shipper's return address. Contact the customer to confirm the address and decide whether to reship or refund.

• Address ValidationThe process of checking and standardizing a shipping address against postal and carrier data before a label is printed, flagging addresses that are incomplete, misspelled, or undeliverable.
• Delivery ExceptionA carrier tracking status indicating that an unexpected event, such as weather, a bad address, damage, or a missed recipient, has delayed or interrupted a package's delivery.
• Reverse LogisticsEverything involved in moving goods from customers back to the brand, including return shipping, inspection, restocking, refurbishing, recycling, and disposal.