Reverse Logistics
Reverse Logistics is everything involved in moving goods from customers back to the brand, including return shipping, inspection, restocking, refurbishing, recycling, and disposal.
Why it matters for ecommerce brands
Returns can erase the margin on an order. Fast processing gets resalable items back into stock before they lose value.
Common questions
- What is included in reverse logistics?
- Reverse logistics covers everything that moves goods back from customers, including return shipping, receiving, inspection, restocking, repair, resale, recycling, and disposal. It also includes the data and refund steps that go with them.
Cite this entry
"Reverse Logistics." Fulfillment Lexicon, last reviewed October 16, 2026. https://fulfillment.wiki/glossary/reverse-logistics/