Damage Rate

Every damaged order costs a replacement, return shipping, and a support contact. Separating warehouse damage from in-transit damage shows whether to fix packaging, handling, or carrier choice.

Damage rate = orders reported damaged ÷ orders delivered × 100

How do I lower the damage rate on shipped orders?

Review damage claims by SKU and carrier, then test better packaging such as right-sized boxes, inserts, or poly mailers swapped for boxes on fragile items. Drop or vibration tests before rollout help confirm the change works.

• Perfect Order RateThe share of orders delivered on time, complete, undamaged, and with correct documentation.
• Return RateThe percentage of items or orders sold that customers send back.
• DispositionThe decision on what happens to a returned item: restock as new, sell as open box, refurbish, liquidate, recycle, or destroy.
• CartonizationSoftware logic that picks the best box size for each order based on item dimensions, weight, and fragility.