Box-Free Returns

Removing the need for a box and printer makes returns easier for customers. Drop-off networks often consolidate items into bulk shipments, which can lower per-return shipping cost.

How do QR code returns work?

The customer starts a return online and receives a QR code instead of a printable label. A drop-off location scans the code, and either prints the label or packs the item, depending on the program.

• Return LabelA shipping label used to send a product back to a brand or its warehouse, either included in the box, emailed on request, or generated through a returns portal.
• Returns ConsolidationThe practice of collecting many individual returns at a drop-off point or hub and shipping them together in bulk to the brand or its warehouse instead of one parcel at a time.
• Returns PortalA self-service web page where customers start a return or exchange, choose a reason and return method, and receive a label or drop-off code without contacting support.