Wardrobing

Wardrobing returns often cannot be sold as new, which turns a refund into a loss. Brands counter it with tamper-evident tags, inspection, and return limits for repeat abusers.

How do brands stop wardrobing?

Common methods are large tamper-evident tags that must stay attached for a return, shorter windows on occasion wear, and inspection before refunding. Return history flags help identify repeat offenders.

• Return FraudThe abuse of a return policy to obtain money or goods dishonestly, such as returning stolen, used, or swapped items, claiming empty boxes, or returning items never bought.
• Return GradingThe inspection step that assigns a returned item a condition grade, such as new, like new, open box, damaged, or unsellable, which then determines its disposition.
• Return WindowThe period after delivery or purchase during which a customer may return an item for a refund, exchange, or credit under the brand's return policy.