Exchange-First Returns

Exchanges keep revenue and customers that a refund would lose, and apparel brands with sizing returns benefit most. Instant exchanges, shipped before the original item arrives, speed this up but add fraud risk.

What is an instant exchange?

An instant exchange ships the replacement as soon as the customer starts the return, rather than waiting for the original item to arrive. Brands usually place a temporary card hold or use risk rules to protect against items never coming back.

• Returns PortalSelf-service page for starting a return
• Return Reason CodeCode that records why an item came back
• Return RateShare of sales that customers send back