Click-to-Door Time
Click-to-door time is the total elapsed time from when a customer places an order online to when the package is delivered, combining warehouse processing time and carrier transit time.
Why it matters for ecommerce brands
Click-to-door time is the delivery speed customers actually feel, from checkout to doorstep. It shapes conversion, reviews, and support volume more than any internal SLA. Split it into time to ship and transit time to see what to fix. For example, an order placed Monday at 9 a.m. and delivered Thursday at 3 p.m. took 78 hours, or 3.25 days. If 30 of those hours were warehouse time, a later cutoff or same-day shipping helps. If 48 were transit, inventory placement or carrier choice matters more.
Formula and calculator
Click-to-door time = delivery timestamp − order timestamp
Common questions
- How can I reduce click-to-door time?
- Shorten processing by moving cutoff times later and shipping same day, then shorten transit by placing inventory closer to customers or using faster carrier services in the zones that matter most.
- How do you calculate click-to-door time?
- Subtract the order timestamp from the delivery timestamp. An order placed Monday at 9 a.m. and delivered Thursday at 3 p.m. took 78 hours.
- What is the difference between click-to-door time and time in transit?
- Time in transit counts only the days the carrier has the package. Click-to-door time adds order processing, the wait for carrier pickup, and weekends, so it is always longer.