Carrier Claim
A carrier claim is a formal request to a carrier for reimbursement of a package that was lost, damaged, or delivered with missing contents, supported by proof of value and shipment details.
Why it matters for ecommerce brands
Carrier claims are how you recover the cost of lost or damaged packages, and missed deadlines or missing paperwork turn recoverable losses into write-offs. Carriers pay only up to declared value or included coverage, and only for claims filed on time with proof of value. For example, FedEx requires damage claims on US packages within 60 calendar days of shipment, and a brand that loses 40 packages worth $80 each every month leaves $3,200 on the table if nobody files. Review open claims weekly and keep damaged packaging and photos.
Common questions
- How do I file a claim for a lost package?
- Wait until the carrier's minimum waiting period has passed, then file through the carrier's claims portal or your shipping platform with the tracking number, proof of value such as an invoice, and photos if damaged. Each carrier sets its own filing deadline.
- How long do I have to file a USPS claim?
- For Priority Mail and USPS Ground Advantage, USPS generally asks you to wait 15 days after mailing before claiming a lost package, and claims must be filed within 60 days of mailing. Priority Mail Express losses can be claimed after 7 days.
- Who files a carrier claim, the brand or the customer?
- Usually the shipper, since the shipping contract is between you and the carrier. Recipients can file some USPS claims, but most brands reship or refund the customer first and file the claim themselves.